PRODUCTS

What metal is it made from?

The majority of the blanks I use are aluminium, which is a lightweight but very tactile metal. I prefer these as a standard for two reasons: the price, as it is most cost effective than other types of metals, and because I can have lots of different shapes made since it is easier to work with. If you have a particular shape in mind that I do not offer as standard then please get in touch, and I can see what I can do!

If you prefer a heavier metal, I would suggest pewter, stainless steel, copper or sterling silver blanks. If you want to order a pewter or stainless steel option, you can select this from the drop down menu on each personalised product (if available).

Can I get a special shape made?

Of course! As mentioned above, if you have something in mind you can always contact me via the contact page or my Facebook page.

I work closely with a few different UK businesses who are able to have lots of different shapes cut, many listed as already hand cut in the UK, so am happy to find something the suits your needs.

Why does my item look different?

As the majority of items I make can be personalised I need to move the wording around and therefore have to change the position of text and design stamps.

I am more than happy to take as much or as little direction from you, if you want a keyring to look a certain way then I am more than happy to try and make it for you.  I can give rough examples of how the finished piece will look but this can change when I come to stamp it.

I don’t usually send preview pictures of makes before I post them but if you would like one please let me know.

Will you post a picture online?

I take image of all new makes to use on social media however I don’t place any pictures up until I am sure the item has been received (usually 3/4 days after shipping).  If you’d rather I didn’t share an item please let me know.

I do not share memorial pieces unless given permission, these pieces are so personal to the individuals and I understand that seeing a picture on social media may bring back some painful memories.

ORDERING

How long will my order take?

Orders usually take 3 – 5 days to make depending on how busy we are.  Our working hours are Mon to Wed 9am – 5pm and Thurs 9am – 2:30pm.  During our busier times it can take us 10-15 working days to make your order.  Each order is individually handmade and we have a strict policy to make them in the order we receive them, we do not offer the option to ‘jump the queue’.

If you need something by a specific date, please drop me a line to discuss before ordering, and I’ll do my best to fit you in.

Please note at busy times, i.e. Christmas, Mothers Day, Fathers Day, etc there is usually a final date for orders to be placed by, please ensure you order early, check my Facebook page here or keep an eye on our emails for up to date details of delivery times.

How can I pay?

You can pay using your debit or credit card via the checkout process or use PayPal. Both options are secure and encrypted.  All orders must be paid for before they will be started.

SHIPPING

How much is postage?

Standard 1st Class Postage is included in the cost of most items but you do have the option to upgrade this to either a signed for or a before 1pm service during check out. All orders usually fit in a large letter box.  For discounted items and special deals these items may be sent 2nd class due depending on the level of discount.

Please note upgrading does not mean your order will be rushed, it just means you pay to have it delivered before 1 when it does ship.  I offer a Tracked service for all our international orders for your piece of mind.

How are my items packaged?

The majority of items are sent in a paper bag as standard as that means that all my packaging can be recycled.  You can choose to upgrade to a gift box for an additional charge.

We include a business card and treat.  All items that have a different delivery address will be treated as gifts and we will not include an invoice or packing slip.

How long will my order take to arrive after it has been made?

Standard delivery is via Royal Mail, 1st Class and 1st  Class Signed For, which usually arrives the next working day after it has been posted, although sometimes it can take slightly longer.

In the very unlikely event that your item has not arrived within 10 working days of it being posted, please let me know, and I can put a claim in for lost delivery, at which point you can request a refund on your purchase or have it re-made and sent again. If you need something sooner, I suggest using Special Delivery Guaranteed by 1pm.

Please note these delivery times do not include the time it takes to make the item(s).

Do you ship internationally?

Yes, I certainly do! The price for shipping internationally is one flat fee and is sent via International Track for your piece of mind.

I am local, can I collect?

Yes, you most certainly can 🙂  Just let me know in the notes at check out and I can let you know when it is ready.