FAQ

Product Queries

What are the keyrings made from?

The majority of the blanks we use are aluminium, which is a lightweight but very tactile metal. We use these as a standard because aluminium is about a quater of the price of sterling silver and half the price of stainless steel.

We also use copper, pewter, sterling silver, gold and rose gold – each product description will tell you what the item is made from.

Can I get a special shape made?

Of course!  I work closely with a few different UK businesses who are able to have lots of different shapes cut, many listed as already hand cut in the UK, so am happy to find something the suits your needs.

Drop us a message if you want to discuss something new.

Why does my item look different?

As each order is individually hand stamped sometimes there can be slight differences between your order and what is on our site.  That is the beauty of buying something handmade

Will you post a picture online?

We take images of all new makes to use on social media however we don’t place any pictures up until we am sure the item has been received (usually 3/4 days after shipping).  If you’d rather we didn’t share an item please let us know when you order.

We do not share memorial pieces unless given permission, these pieces are so personal to the individuals and we understand that seeing a picture on social media may bring back some painful memories.

Ordering Queries

How long will my order take to make?

Orders usually take 7 – 10 working days to make, sometimes they will arrvive sooner.

Each order is individually handmade and we have a strict policy to make them in the order we receive them, we do not offer the option to ‘jump the queue’.

If you need something by a specific date, please drop us a message before ordering and we can let you know if we can make it in time.

It's been 10 days, where is my order?

Have you checked it has been 10 working days?  Working days are Monday to Friday excluding weekend and bank holidays.

If you would like a update please drop us a message and we can check the despatch date for you,

How can I pay?

Payment can be made using a debit/credit card or PayPal when you checkout.  Both options are secure and encrypted. 

All orders must be paid for in full before they will are started.

Shipping Queries

How much is postage?

£1.50 for all UK orders, they are sent Royal Mail Signed For® 1st Class.

We also offer International Postage and prices start from £7.50 and are sent Royal Mail International Tracked.

Some sale items maybe sent 2nd class depending on the discount applied to them.

Can I get my order tomorrow?

In a word… no, sorry.  We need at least 2 – 3 days to make an order as they are all handmade. 

Can I get a guaranteed delivery service?

We do offer Royal Mail Special Delivery Guaranteed by 1pm® at check out.

Choosing this option doesn’t mean your order will be made quicker though, please see above.

Still need help? Send us a note!

For any other questions, please write us at hello@stampedwithlove.uk or call/WhatsApp us on +44 07734 759 535