During this difficult time I thought it best to just update you guys with where we are during the Covid-19 crisis.
As of today (19th March) Royal Mail has suspended their guaranteed pre-1 delivery option and will not be offering refunds for those items sent via this service that are delivered late. For standard 1st class items we generally pop them in the post box, which we will continue to do. However, for our Signed For and International orders we usually get these logged with the Post Office so their tracking can start and you know your item has been handed to them. As Post Offices start to close we are finding this increasingly difficult to do so but we are still sending items by popping them in the post box.
Understandably deliveries are taking a bit longer than usual to arrive, although everything is sent 1st class please allow an extra day or so for delivery. Royal Mail doesn’t consider an item to be lost until 10 working days after an item is sent and therefore we are asking customers to be patient. As soon as we generate a postage label you will receive a dispatch email, these items are then posted either the same day (if emailed before 12pm) or the following day.
We do have 2 small people at home here, one of which we will be trying to home school so lead times may be extended slightly. We are still stamping most evenings and also at the weekends so we should be able to maintain our usual dispatch times. As always if you need something by a certain date then please let us know when you order so we can let you know if we are unable to meet your delivery date.
We are going through a tough time at the moment, many small businesses rely on the income from orders to pay their bills. Please continue to buy and support small businesses where you can as I can assure you that each and every order that is placed means even more to us at this difficult time.
Stay safe every one, wash your hands and take care of each other!